Vision for integrated process & quality management
Process management focuses on the entire value chain (resources, cost & time, etc.), while quality management focuses on the output and ensures that products & services meet customer requirements in terms of quality.
The value chain must thus ensure that all products & services meet or exceed the defined customer requirements. This requires continuous quality assurance along the value chain from supply chain management to customer relationship management, vital quality controls and where necessary, adjustments in the (production) processes to minimize errors or disruptions and maintain consistently high standards.
Quality management systems according to the ISO 9001 standard requires a process-oriented approach preferably based on a SIPOC Process Map, and Six Sigma also uses SIPOC as a tool for risk-based and quality-oriented process optimizations.
SIPOC notation: Supplier > Inputs > PROCESS > Outputs > Customer
SIPOC can map customer requirements within the process context from the supplier to the input and the process transformation to the output for the customer.
Standardized & transparent processes are a key component of an effective quality management system, and with SIPOC Process Maps, the process landscape can be communicated at all management levels.
With the ProcessHorizon Web App, processes can be modeled top-down at three levels with increasing detail (decomposition), with implicit generation (auto-mode) of the process landscape (Process Maps) according to the process model:
- Main Process for the strategy level
- Process for the management level
- Subprocess for the operational workflow level
It is possible to model process controls & quality controls (automated) at the subprocess level.
The SIPOC process model is stored in a relational Process Repository for standard and ad-hoc evaluations as well as process documentation.
ProcessHorizon https://processhorizon.com is the professional all-in-one tool for end-to-end process and data modeling with instant auto generated process maps.
With the help of SIPOC Process Mapping, also agent-based models can be developed. In this context, relevant data sources are defined on the input side, while specific data usages are defined on the output side.