Operating model for agentic facility management

Peter Haenni

17 Jun 2026 — 1 min read

Event-driven SIPOC map auto generated by the ProcessHorizon web app

For the objective of permanent service availability, the agent architecture can be simplified into four core operational agents rather than ten domain-specific agents. This follows the same principle used in mission-critical operations such as data centers, airports, smart grids & industrial plants.

1. Observe Agent (Building Awareness Agent)

Create real-time situational awareness of the entire building with Detection Accuracy KPI.

2. Operate Agent (Service Availability Agent)

Maintain normal building operations with Service Uptime (%) KPI.

3. Resilience Agent (Incident & Recovery Agent)

Protect availability when failures occur with MTTR (Mean Time To Recovery) KPI.

4. Governance Agent (ESG, Compliance & Continuous Improvement Agent)

Ensure operations remain compliant, auditable, sustainable & continuously improving with KPI for Compliance & ESG Performance.

Using the following link you can access this sandbox SIPOC model in the ProcessHorizon web app and adapt it to your needs (easy customizing) and export or print the automagically created visual AllinOne SIPOC map as a PDF document or share it with your peers: https://app.processhorizon.com/enterprises/Yuo7C4gwRfndsiVsa8ZprmFj/frontend

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