AI multi-agent systems for public services SPOC

This end-to-end SIPOC model incorporates the use of AI multi-agent systems for Public Services access via a Single Point of Contact (SPOC) and supporting a client-server architecture. Each process step leverages AI agents to handle user requests dynamically, making the system efficient, intelligent and user-friendly while providing seamless access to public services.

By incorporating blockchain into a SPOC system, you increase the integrity, security and transparency of the entire process, making it more trustworthy for users and administrators alike.

1.     User accesses SPOC System Store user identity in a decentralized ledger, ensuring authenticity and immutability

2.     User Authentication & Authorization Use blockchain-based authentication and smart contracts for authorization

3.     Query Submission by User Record query submission as a blockchain transaction for traceability and tamper-proofing

4.     Service Processing Use blockchain to verify eligibility criteria & service rules and smart contracts for decision-making

5.     Generate & Return Response Store response details in the blockchain for transparency and audit trail of service outcomes

6.     Service Confirmation & Follow-up Log service updates and follow-up actions on the blockchain to ensure transparency & accountability

Using the following link you can access this sandbox SIPOC model in the ProcessHorizon web app and adapt it to your needs (easy customizing) and export or print the automagically created visual AllinOne SIPOC map as a PDF document or share it with your peers: https://app.processhorizon.com/enterprises/djD8ebyTy3e8GH5uTvyUnMwi/frontend