Define a process based job description for a QM position

Define a process based job description for a QM position
SIPOC process map auto generated by the ProcessHorizon app

Job Overview

The Quality Manager - ISO 9001 is responsible for overseeing the development, implementation, and continuous improvement of the company's Quality Management System in accordance with ISO 9001 standards. This role involves managing all aspects of the QMS, ensuring compliance and driving a culture of quality throughout the organization.

Key Responsibilities

1. ISO 9001 Compliance

  • Lead the development, implementation, and maintenance of the company's Quality Management System in accordance with ISO 9001 requirements.
  • Ensure ongoing compliance with ISO 9001 standards through regular audits and assessments.

2. Process Mapping and Improvement

  • Collaborate with cross-functional teams to map and document key processes within the organization using the smart ProcessHorizon web app for SIPOC process mapping as propagated by the ISO 9001 QMS standard.
  • Identify opportunities for process improvement and lead initiatives to enhance efficiency and effectiveness.

3. Internal Audits

  • Plan and conduct regular internal audits of the QMS to verify compliance and identify areas for improvement.
  • Work with relevant departments to address non-conformities and implement corrective actions.

4. Documentation and Records Management

  • Establish and maintain comprehensive documentation of the QMS, including procedures, work instructions and records.
  • Ensure proper control and management of quality-related documentation.

5. Training and Awareness

  • Provide training on ISO 9001 requirements and the QMS to employees at all levels.
  • Foster a culture of quality and continuous improvement through education and awareness programs.

6. Customer Feedback and Satisfaction

  • Monitor customer feedback and satisfaction metrics.
  • Implement measures to enhance customer satisfaction and address any quality-related concerns.

7. Supplier Quality Management

  • Collaborate with the procurement team to establish and maintain quality standards for suppliers.
  • Conduct supplier audits and assessments to ensure compliance with ISO 9001 requirements.

8. Management Review

  • Coordinate and facilitate management review meetings to assess the performance of the QMS and identify opportunities for improvement.


  1. Bachelor's degree in a relevant field (e.g. Quality Management, Engineering, or a related discipline)
  2. Proven experience in quality management with a focus on ISO 9001 compliance
  3. In-depth knowledge of ISO 9001 standards and requirements
  4. Strong analytical and problem-solving skills
  5. Excellent communication and interpersonal skills
  6. Certification in quality management (e.g. as ISO 9001 Lead Auditor) is highly desirable.


  1. Process mapping and improvement methodologies
  2. Internal auditing and root cause analysis
  3. Document control and records management
  4. Training and facilitation skills
  5. Strong project management abilities

Using the following link you can access this sandbox process model in the ProcessHorizon web app and adapt it to your needs (easy customizing) and export or print the automatically created visual process map as a PDF document or share it with your peers: